If you’re worried about meeting your loan repayments, please give us a call as soon as you can on 0800 808 003. The earlier you call, the earlier we can consider what we can do to help. We understand circumstances may change. Our team of specialists have helped many customers recover from financial difficulties and get back on track.
If the reason behind your financial difficulty is an unexpected change in your personal circumstances, like the loss of your job, an illness or a relationship breakdown, you may be eligible for the statutory hardship process.
If you are eligible, you can ask us to make changes to your loan – like short-term repayment relief or restructuring your loan so you have longer to pay.
If you think you may be eligible, it’s important that you apply as soon as possible, because time limits do apply.
To make a hardship application, please download and complete this form and return it to:
Post
Avanti Finance Limited
Private Bag 11 917
Ellerslie
Auckland 1542
If you’re having difficulties with your application, please call us on 0800 808 003 or email [email protected].
We always aim to provide support as quickly as we can, but here’s an idea of when you can expect to hear from us after we receive your application:
Remember, even if you’re not eligible for the statutory hardship process, our team may still be able to help. Give us a call on 0800 808 003 as soon as you can and we can try and find a solution together.
Whether or not you’re experiencing financial difficulties, there are free and independent budgeting services that are available to help you assess your finances. If you are experiencing financial difficulties, they may be able to help you work out a sustainable payment plan. There are plenty of budgeting tools and resources available at Sorted. If you prefer to speak to someone to receive free budgeting advice, visit MoneyTalks or call 0800 345 123.
