An update on COVID-19

Updated 26/08/2021, 4:00pm

Help with your loan

We know that the impact of COVID-19 may be making it difficult for our customers to meet their usual repayments on their loan. This could be due to sickness, reduced working hours, or a reduction in business income.

If you're struggling to make your loan repayments due to the Coronavirus, you may be eligible for up to 6 weeks of reduced or deferred repayments on personal loans (including car loans) and up to 3 months for home loans. 

If you'd like to apply for financial consideration, please fill out our Change in Circumstances web form.

PLEASE NOTE: If your change in circumstances are permanent or long term, for example, if you’ve lost your job or closed your business due to COVID, please apply for Unforeseen Hardship here.

If you would prefer to download the Change in Circumstance form to complete later, you will need to:

We will be in touch with you as soon as we've had an opportunity to review your form.

Stay safe and take care. 

Useful Links

Did you know that there are lots of free and independent budgeting tools and services available to help you with your finances? Visit or contact MoneyTalks on or 0800 345 123 for free independent budgeting tools and advice.

Visit the official COVID-19 website

Visit the official COVID-19 website


Talk to a budget adviser for free


work and income