An update on COVID-19
Updated 15/09/2020, 9:22am
This page will be regularly updated as necessary.
Our Auckland offices are under lockdown Level 2.5. If you'd like to speak with us physically in the office, this may involve some additional checkin processes and social distancing protocols.
As we are considered an essential service, it's business as usual for our help lines. If you need to chat about your loan, our phone lines on 0800 808 003 are open.
HELP WITH PERSONAL AND VEHICLE LOANS
We know that the impact of COVID-19 may be making it difficult for our customers to meet their usual repayments on their loan. This could be due to sickness, a loss of employment or a reduction in business income. If you're struggling to make your loan repayments due to the coronavirus, you may be eligible for up to 3 months of reduced or deferred repayments on personal loans (including vehicle loans).
If you would prefer to print out the form to complete it, you can download this Change in Circumstance form. Then email the form to COVID19@avantifinance.co.nz and attach any supporting documents, such as a letter from your employer (if possible).
We will be in touch with you as soon as we've had an opportunity to review your form.
HELP WITH YOUR MORTGAGE
Mortgage Payment Deferrals
Depending on your circumstances, you may be eligible for up to 6 months of reduced or deferred repayments on your home loan.
If you have a mortgage with us and would like to apply for financial consideration due to COVID-19, please fill out this online form. The form can be filled out from any device.
Kia kaha Aotearoa.