Disclosure Statement
Avanti Finance Limited has the status of a Qualifying Financial Entity ('QFE') and takes responsibility for the financial adviser services provided by its QFE advisers.
Contact Details
| Avanti Finance Limited Private Bag 11-917 Ellerslie Auckland 1542 Phone 09 571 0720 or 0800 800 107 Email info@avantifinance.co.nz | Level 2, Building B Avanti Finance Centre 65 Main Highway Ellerslie, Auckland |
Internal Complains Procedure
Our complaints procedure may be initiated by telephone, email, via our website or in writing. If we can't resolve your issue immediately, here is how it will be dealt with:
- If you have made your complaint verbally or via our website, we will acknowledge your complaint immediately. If you have made your complaint in writing we will acknowledge it within 5 working days of receiving it.
- We aim to have your complaint resolved within 5 days and will email or write to you outlining the resolution. If we are unable to resolve your complaint within 5 working days we aim to resolve it within 20 working days.
- In the event that we can't resolve your complaint within 20 working days, we will write to you advising you why we require more time to resolve your complaint.
We are a member of an approved dispute resolution scheme, Financial Services Complaints Limited ('FSCL').
Contact details for FSCL are:
FSCL
P O Box 5967
Wellington 6145
Phone 04 472 3725 or 0800 347 257
Email info@fscl.org.nz
Products Related to Financial Adviser Services
The following financial products relate to the financial adviser services:
- a consumer credit contract within the meaning of the Credit Contracts and Consumer Finance Act 2003
- a contract of insurance
Avanti Finance Limited is licensed and regulated by the Financial Markets Authority ("FMA") for its financial adviser services.
Contact details for the Financial Markets Authority are:
Financial Markets Authority
P O Box 1179
Wellington 6140
Phone 04 472 9830 or 0800 434 566
Fax 04 472 8076
Website www.fma.govt.nz
You can obtain information about financial advisers from the FMA and can report information about the QFE or its advisers to the FMA.
The information provided in this Disclosure Statement is important and should help you decide which financial adviser to choose.
You can check the status of the QFE and whether other entities are a member of the QFE group on the register at www.fspr.govt.nz
This disclosure statement was prepared in April 2011.